Shipping and Return Policy

Production Monster Guarantee: Shipping

Production Monster will do everything possible to ensure your gear is shipped onetime and without worry.  Here is how Production Monster handles shipping:

At this time we do not ship international, Puerto Rico or PO Boxes. We currently ship only to the Lower 48 States. The only exception is used and certain production equipment. Please call us with any questions

Orders over $150 ship free. Special order items ship with a flat fee.  If you have any questions please call us at 615 406 3255.

Any oversized packages or items in our catalog weighting over 50 pounds or with a shipping notation on the produce page or in the shipping cart require shipping based on weight. which are required to ship via freight, may require additional shipping charges.

Lighter weight items may be shipped via USPS and may not contain a tracking number.

Package systems, Equipment Bundles, and Multiple Item orders may not ship at the same time and may not arrive at the same time.

Used and Clearance equipment shipping costs depend on weight, and size of the items of the purchase. Shipping costs and fees are the responsibility of the buyer.

 

Used and Clearance equipment: 

Production Monster has taken much care in properly representing the used and clearance equipment and gear we sell on our site. However used Speakers, Amplifiers, Road Cases and any items marked used mar condition nicks, scratches, Labels, Logos and other blemishes that incur from traveling on the road. We do out best to point these out with pictures or product descriptions. Please call us if you have any further questions at 615 406 3255.

 

Production Monster Return Policy

Unopened microphones, microphone cables, speaker cables, microphone accessories in brand new condition can be returned for a refund minus a $5.00 restocking fee. Buyer will incur all costs for return items.

Unopened and in brand new condition Speakers, Amplifiers, Mixing Consoles, Install Hardware can be returned for a full refund minus a 15% restocking fee. Returned items must be in original, brand-new condition, showing no signs of wear, scratches, scuffs, dings or scrapes on the purchased item or items or collateral materials. Items must also include all original packaging,

Requesting a Return

Contact our experts at 615-406-3255 to obtain a return authorization. Additional information on returns can be found on the paperwork shipped with your package.